TAC Support

GenieNRM collaborates with regional solution partners to provide professional product support services to meet your network requirements. With a variety of online and offline technical assistance, our support service programs are including TAC Support and Warranty Support for the purpose of ensuring higher customer satisfaction.

TAC Support

Our technical assistance center (TAC) is fully staffed by highly trained engineers, who are capable of helping you check out any system error, timely response to your technical questions.

• Remote Login support:
  Our TAC engineer provides remote login support to help customer diagnosis of system error, and software modification. We will assign a dedicated system engineer to work with regional solution partners and customers to get quicker response and resolutions.

• Software Updates and Upgrades:
  We provide software update and upgrade with remote login service, by which all new software feature release could be provided efficiently and cost-effectively.

• Installation & Configuration:
  We provide system installation & configuration service with networking expertise knowledge through our regional solution partners.

• Technical Support:
  Our regional solution partners will provide the first line technical support to customer, and our TAC will be back up for online technical support with prior arrangement.