TAC Support

Genie Networks collaborates with regional solution partners to provide professional product support services to meet your network requirements. With a variety of online and offline technical assistance, TAC Support and Warranty Support is provided to ensure quality support services and customer satisfaction.



TAC Support

Our technical assistance center (TAC) is fully staffed with highly trained engineers, and are capable of assisting with any system error check and provide timely response to your technical questions.

Remote Login support
Our TAC engineers provide remote login support to help customers with diagnosis of system error and software modifications. We will assign a dedicated system engineer to work with regional solution partners and customers for prompt response and resolutions.
Software Updates and Upgrades
We provide software updates and upgrades via remote login service, by which all new software feature release could be provided efficiently and cost-effectively.
Installation & Configuration
We provide system installation & configuration services with networking expertise through our regional solution partners.
Technical Support
Our regional solution partners will provide first-line technical support to customers when required. TAC is available for online technical support with prior arrangement.