Our technical assistance center (TAC) is fully staffed by highly trained engineers, who are capable of helping you check out any system error, timely response to your technical questions.

Availability: TAC will be available at 09:00 – 17:30 local time, Monday through Friday. Meanwhile, our TAC engineers are connecting with R&D engineer, who makes us more efficient to reflect all customer requirements to our product support services.

Remote Login support: Our TAC engineer provides remote login support to help customer diagnosis of system error, and software modification. We will assign a dedicated system engineer to work with regional solution partners and customers to get quicker response and resolutions.

Software Updates and Upgrades: We provide software update and upgrade with remote login service, by which all new software feature release could be provided efficiently and cost-effectively.

Installation & Configuration: We provide system installation & configuration service with networking expertise knowledge through our regional solution partners.

Technical Support: Our regional solution partners will provide the first line technical support to customer, and our TAC will be back up for online technical support with prior arrangement.