| GenieNRM warranty support provides customer with high reliable product assurance. |
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Golden Maintenance Warranty: the unit of the golden maintenance warranty is on yearly bases. For the product under golden maintenance warranty, GenieNRM will provide annual support services including:
- Hardware Repair:
In the case of a hardware system failure, the unit will be repaired or replaced with new or reconditioned unit of equal or better value. This service requires evaluation by GenieNRM TAC and the issuance of a RMA number.
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- Hardware Replacement:
In case of a hardware failure upon arrival, TAC will provide new hardware for replacement within 5 working days after receiving notification from regional solution partners.
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- Software Release Updates:
Remote software updates are available for bug-fixed and feature enhance, online assistance could be provided by GenieNRM through the confirmation of regional solution partners and customers.
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- Product Training:
GenieNRM and regional solution partners will provide comprehensive product training for system operation.
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